Product Service Delivery Division Director, FEMA
Mr. Hake is the Director of the Product Delivery Division within the Federal Insurance Directorate. Federal Insurance aligns and simplifies flood insurance program delivery for policyholders and property owners. Led by Mr. Hake, the Product Delivery Division includes four Branches: Claims, Direct Service Branch, Industry Management and Underwriting. Together, these branches lead and oversee the multitude of private entities that aid FEMA in the delivery of the NFIP through a unique public private partnership. In addition, the Division actively engages with policyholders, Congress, OMB, other government agencies, State Insurance Commissioners, across FEMA headquarters, Regional and Field offices, and with other related industry groups, organizations and committees. In addition, Tony leads FIMAs Change Management Initiative which includes Risk Rating Redesign, Policy Forms updates and NFIP Transformation.